SEVEN DAY INSPECTION PERIOD FOR SHIPPING DAMAGE
Each and every item is packed to ship once ordered by our expert warehouse personnel at Colton Teak. We have worked closely with Fed Ex to institute all recommended measures to insure no damage occurs in route to you. However, damage can still occur. It is critical to open all packages upon receipt to inspect for broken parts, etc, even if you do not plan to assemble or use at this time. It is very important that any shipping damage be reported to Colton Teak, in writing via our Contact Form or email to firstname.lastname@example.org, with SEVEN (7) DAYS of delivery of any package by Fed Ex Ground or Freight. Fed Ex will not honor any damage claims made after seven calendar days post delivery of the item in question. As such, Colton Teak cannot be responsible for shipping damage incurred but discovered or reported past this industry standard shipping seven day period.